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March 27, 2020 5:30 PM

COVID-19 Frequently Asked Questions: All Students

Student FAQs will be updated to reflect changes in governmental and college responses to COVID-19.

Need help understanding what’s changed on this page? For a list of additions, removals and updates to questions, visit Student FAQs History.

Visit COVID-19 Updates for a snapshot of recent changes across all college resources and information in response to COVID-19.  

Updated: April 6, 2020


Can I withdraw from my program?  

The deadline to withdraw/drop a course without academic penalty has been extended until March 28 for courses/sections that previously had a drop date between March 15 and March 21.  This is now reflected on the Student Portal under My Courses when hovering over the calendar icon. 

Students who choose to withdraw before that deadline will have a “W” on their transcript.


Can I get a refund on my winter 2020 tuition?

Decisions to change the refund policy have not been made at this time. Alternate arrangements are being made to ensure all students can successfully complete their term.


Will refunds for services be considered?

Decisions have not been made at this time.


If I withdraw, can I reapply and start again?

Students in a level greater than level one who withdraw from their program must complete the Conestoga Program Application Form to be considered for readmission. 

Domestic students in level one of their program must apply through OCAS for admission.


Will there be an extension to the winter term?

Currently, there are no plans to extend the winter term.


Will there be an extension to the fees due date for the spring term?

The current fees due date for spring 2020 is April 13. In an effort to support students during this time, the due date for spring fees has been adjusted internally to May 29, 2020 (your original invoice will not change). There will be no late fees applied at this time.           

All students who applied and were approved for OSAP will also have a due date of May 29, 2020.

All students (international and domestic) who access the Payment Schedule through the Student Portal will be expected to pay 25 per cent of their fees before their due date is revised to three days prior to the start of their program. Due dates will be adjusted internally to May 29.

In both cases, students will be considered ready for registration and will have access to their timetable upon release.


Will the June graduation ceremony take place?

As a result of the COVID-19 pandemic, Conestoga will not be holding any in-person convocation ceremonies in June 2020. The well-being of our students, their families and our campus community is our top priority. Diplomas, degrees and certificates will be conferred in absentia and your graduation documents will be sent by mail beginning in early June to the default address we have on file for you. Please check your information on the student portal to make sure the address is current and accurate. 

Spring 2020 graduates will have the opportunity to attend an in-person convocation ceremony at another time. More information will be provided as it becomes available.


Will timetables be released on April 13?

Timetables for spring 2020 may be delayed. This date will be reviewed, and any changes will be communicated.


Will there be any assistance offered to students who are struggling financially due to the COVID-19 situation?

The college is currently reviewing the bursary application process and will communicate any opportunities that become available.


Will Spring Continuing Education courses be offered?

Currently, there are no plans to change spring course offerings. 


I haven’t heard about my application for admission: when are offers going out?

Offers of admission for spring 2020 and fall 2020 continue to be processed.


Will there be a change to the start date for the spring term?

Yes, the spring term will begin on Tuesday, May 19 and end on Saturday, August 22. 

Currently, the spring student success week is scheduled for June 29 to July 3. Given the logistical considerations for the spring semester as a result of COVID-19, the dates for student success week will be reviewed and confirmed as we get closer to spring semester start-up.

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