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March 27, 2020 5:30 PM

COVID-19 Frequently Asked Questions: All Students

Student FAQs will be updated to reflect changes in governmental and college responses to COVID-19.

Need help understanding what’s changed on this page? For a list of additions, removals and updates to questions, visit Student FAQs History.

Visit COVID-19 Updates for a snapshot of recent changes across all college resources and information in response to COVID-19.  

Conestoga continues to offer many IT, wellness and learning supports throughout the physical closure of campuses and sites. Please visit Connecting Remotely for more information on how to access services and supports.

Students having trouble navigating a college-related problem, or cannot find information needed through the FAQs below, can use the student self-referral form to request help.

Updated: July 10, 2020

I have to return to campus for classes that cannot be delivered remotely. What should I expect?

Beginning the week of July 13, Conestoga will re-open a limited number of campus facilities to support learning activities that cannot be completed remotely.

In preparation for re-opening, we’ve added a number of new procedures to protect the health, safety and well-being of our college community.

Only those required to be on campus for in-person teaching, learning or essential work purposes will be admitted.

For more information on what to expect, visit Returning to campus.

When I return to campus, do I need a parking permit?

Students that require access to campus for learning activities do not require a parking permit at this time.

Please park in a designated parking space in the area closest to your entrance.  

I require short term accommodation to attend classes on campus. What are my options?

Conestoga Residence has established discounted rates for students at the following hotels:

Best Western Plus Cambridge (click to expand for details)

Address: 730 Old Hespeler Rd, Cambridge, ON N3H 5L8
Phone: (519) 623-4600
Rate: $70 person/night + taxes
8-week trade program rate: $65 person/night + taxes
Includes: Bagged breakfast, complimentary parking and Wi-fi
Distance from Doon Campus: 9KM
How to book: Call (519) 623 4600 and request for the “Conestoga Student Rate”
Website: Best Western Plus Cambridge Hotel

Radisson Hotel Kitchener Waterloo (click to expand for details)

Address: 2960 King Street East, Kitchener, ON N2A 1A9
Phone:  (519) 894-9500 
Rate: $70 person/night + taxes
30-night stay: $1950 no taxes
Bagged breakfast, complimentary parking and Wi-fi
Distance from Doon Campus: 8.2KM
How to book: Reservations must be booked directly at Enter the below corporate account ID to receive the special rates:

  • For Under 30 days enter promo code “CCU30”     ($70 person/night + tax)
  • For Over 30 days enter promo code  “CCO30”     ($1950 per 30 nights)

Disclaimer from Radisson:  House of Friendship is occupying 3 private secured floors of the hotel. The occupants on those floors do not have key card access and are escorted in/out by security. Each floor has security and separate entrances. The hotel will advise each person at the time of booking.
Website: Radisson Hotel Kitchener Waterloo

Courtyard by Marriot Waterloo St. Jacobs (click to expand for details)

Address: 50 Benjamin Road East, Waterloo, ON N2V 2JP
Phone:  519-884-9295
Rate: $75 person/night + taxes
Extended stay, 30-night stay: $1650 no taxes
Includes: Bagged breakfast, complimentary and Wi-fi
Distance from Doon Campus:  25KM
How to book:  Click the below links to complete your reservation

Website: Courtyard by Marriott Waterloo St. Jacobs

These rates are for students in need of short term accommodation between July 10, 2020, and October 1, 2020, to attend classes on campus.

Students are responsible to book and pay for their own accommodations. Reservations must be guaranteed with a credit card.

How will the fall 2020 semester be delivered?

For the fall semester, Conestoga will deliver as many courses as possible remotely. Courses that cannot be offered fully through remote delivery will be delivered through a combination of remote and on-campus delivery. Courses in which remote delivery is not possible will be offered entirely through on-campus delivery.

For the fall, only students who have classes scheduled on campus will be pre-approved to be on campus. Students need to complete a mandatory pre-approval process before they can attend their class. Students who do not have a scheduled activity are not permitted on campus. More details about the process will be available and communicated as it becomes available. 

Please visit the academic delivery plan for more program details. 

Do all courses that are being delivered remotely in fall 2020 have a class time scheduled for a certain day and time?

Courses that will be delivered remotely in fall 2020 will include some form of real-time virtual classes or drop-in times as well as asynchronous (self-directed) components.

Expectations regarding course delivery and participation will be communicated by your faculty member at the start of the semester and included in the instructional plan of your course.

Where can I find information about the delivery format for non-post-secondary programs for fall 2020, i.e., apprenticeship, LINC or academic upgrading?

Students in LINC and Academic Upgrading programs will receive information from their program teams regarding the delivery approach for the fall semester.

Apprenticeship students should check their program page for information on the fall delivery format for their program.

What technology do I require for remote delivery?

Technology requirements for programs are posted on program web pages.

Students in remote and hybrid delivery courses will require a device, webcam functionality and reliable Internet access.

I have a field placement or co-op scheduled for fall 2020. What should I expect?

The format for co-op and field placements for fall 2020 will be determined and communicated to students by program teams.

Is there an increase in tuition or a discount for the fall 2020 semester?

There are no changes to tuition fees for the fall 2020 semester. These fees support the cost of the academic program delivery whether courses are delivered in person or in remote format.

Other fees (ancillary) have now been reviewed and adjusted to reflect the services students can access during this largely remote delivery period. Fee reductions include recreation centre fees, administrative fees, graduation fees, CSI event fees, CSI association fees, CSI club fees, and the CSI frosh week package. Conestoga will also continue to offer free parking to students attending in-person classes in the fall.

Student accounts and invoices will automatically reflect these reductions.

Can I live in residence for the 2020-2021 academic year?

Conestoga Residence will be open to students for fall 2020 and winter 2021. Changes have been made to continue to provide a safe environment that is conducive to academic success.

Please visit COVID-19 information: Conestoga Residence for more details about safety measures, living arrangements and move-in day. 

I haven’t heard about my application for admission: when are offers going out?

Offers of admission for fall 2020 continue to be processed.

Are Continuing Education courses still offered?

Continuing Education will continue to be offered in a remote/online/alternate delivery format for the spring and fall semesters.

Where can I order my books and course supplies for classes?

Physical and digital books can be ordered from the online bookstore with free shipping within Canada.

Once you receive your timetable for the fall semester, log into the bookstore kiosk by entering your student number to see your personalized booklist. Select the items you wish to order, add them to your cart and proceed to check out.

You can add any required supplies or uniforms to your cart.

For questions about resources, please visit the bookstore FAQs or email

Where do I find information on the government’s emergency support for students?

The Canada Emergency Student Benefit (CESB) provides financial support to post-secondary students, and recent post-secondary and high school graduates who are unable to find work due to COVID-19.

This benefit is for students who do not qualify for the Canada Emergency Response Benefit (CERB) or Employment Insurance (EI).

Visit the Government of Canada for more information, to check eligibility and to apply. 

Where can I find more information about government resources and aid?

The federal, provincial and municipal governments have announced several resources available to help students and recent graduates facing hardship as a result of the COVID-19 pandemic.

Please visit government resources for students and recent graduates.

I left items on campus or in my locker. When can I retrieve them?

All inquiries regarding access to campus can be directed to

Will there be a convocation ceremony?

As a result of the COVID-19 pandemic, Conestoga will not be holding any in-person convocation ceremonies at this time. The well-being of our students, their families and our campus community is our top priority. Diplomas, degrees and certificates will be conferred in absentia and your graduation documents will be sent by mail to the default address we have on file for you. Please check your information on the student portal to make sure the address is current and accurate. 

Convocation frames, rings and gifts can be purchased from the online bookstore to commemorate this exciting educational milestone. The bookstore is offering free shipping for orders within Canada.

I am finding it difficult to navigate the remote learning environment. What should I do?

The majority of programs at the college use eConestoga to organize and present course offerings to students digitally. You can help familiarize yourself with eConestoga through the following videos:

Further support for using online college resources can be accessed by making a remote tech support appointment.

I am feeling unwell. What should I do?

If you are concerned that you are experiencing symptoms of COVID-19, please use the online self-assessment to determine what actions to take. Visit Region of Waterloo Public Health, or your local public health agency’s website, for general information and recommendations on COVID-19.

Conestoga’s Medical Care Clinic can act as the primary care provider for international students (Brantford students excepted), as well as domestic students who do not have a family doctor.

Brantford students can contact the Wilfrid Laurier University Brantford Student Wellness Centre.

For mental health support, please visit Counselling Services.

Can I get a refund on my winter 2020 tuition?

Conestoga recognizes that some fees charged during the winter 2020 semester included optional services that students were unable to utilize after campuses were closed in mid-March.

Co-op and classroom supply fees are currently under review: additional information will be provided to students as they become available. Students impacted by the recent changes will receive refunds or future fee reductions as applicable. 

Residence fees are being refunded directly to students, as applicable, based on previous communications with students in our residence program.

Students will also receive a credit to their accounts as applicable for a portion of winter 2020 fees paid to cover a number of college services:

  • Recreation Centre Fee
  • Parking Passes
  • CSI Event Fee
  • Alumni Services Fee
  • Locker Fee

Credits will be applied to student accounts on a prorated basis as applicable: please allow 6-8 weeks for processing.

Students who are not returning to Conestoga after the winter 2020 semester, and who have made all required payments, will be eligible for a refund to be processed by cheque. Further details will be provided as they become available.

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